Privacy policy

Privacy Policy

Effective Date: July 21, 2026

Welcome to Petsvie.shop ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information that you voluntarily provide and information collected automatically through your use of our website.

Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Full name

  • Email address

  • Billing address

  • Shipping address

  • Phone number

  • Order details

  • Payment information (processed securely through Shopify and our payment providers)

Note: We do not store your complete credit or debit card information.

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages visited

  • Time spent on pages

  • Referral website

  • Date and time of your visit

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.

  • Deliver purchased products.

  • Send order confirmations and shipping updates.

  • Respond to customer service requests.

  • Improve our website, products, and services.

  • Personalize your shopping experience.

  • Prevent fraudulent transactions and unauthorized activity.

  • Comply with legal and regulatory requirements.

  • Send promotional emails and marketing communications if you have opted in.

3. Cookies and Tracking Technologies

Petsvie.shop uses cookies and similar technologies to:

  • Remember items in your shopping cart.

  • Save your preferences.

  • Improve website functionality.

  • Analyze website traffic and performance.

  • Provide relevant advertisements.

You can manage or disable cookies through your browser settings. However, some features of our website may not function properly if cookies are disabled.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information with trusted third parties only when necessary to operate our business, including:

  • Shopify (our e-commerce platform)

  • Payment processors

  • Shipping and delivery companies

  • Fraud prevention services

  • Analytics providers

  • Email marketing providers

  • Legal authorities when required by law

These service providers are only permitted to use your information for the services they provide on our behalf.

5. Payment Security

All payments are processed securely through Shopify's trusted payment partners.

Petsvie.shop does not have access to or store your full payment card details.

Payment information is encrypted using industry-standard security technologies.

6. Marketing Communications

If you subscribe to our newsletter or promotional emails, we may send:

  • Special offers

  • Discounts

  • Product launches

  • News and updates

You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders.

  • Provide customer support.

  • Meet legal, accounting, and tax obligations.

  • Resolve disputes.

  • Prevent fraud.

When your information is no longer required, it will be securely deleted or anonymized where appropriate.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information, including:

  • Secure Socket Layer (SSL) encryption.

  • Secure Shopify hosting.

  • Password-protected administrative access.

  • Secure payment processing.

  • Regular security monitoring.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

9. Your Privacy Rights

Depending on your location, including the United Kingdom and certain U.S. states, you may have the right to:

  • Request access to your personal information.

  • Correct inaccurate information.

  • Request deletion of your personal information where legally permitted.

  • Object to certain types of data processing.

  • Restrict processing in certain circumstances.

  • Withdraw consent where processing is based on consent.

  • Request a copy of your personal information in a portable format.

To exercise any of these rights, please contact us using the details below.

10. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly delete it.

11. International Data Transfers

As we sell products internationally, your information may be processed and stored in countries outside your country of residence.

By using our website, you consent to the transfer and processing of your information as necessary to fulfill your orders and provide our services.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

Any updates will be posted on this page with a revised "Effective Date."

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Petsvie.shop

Customer Support Hours:

Monday – Friday

9:00 AM – 6:00 PM (GMT)

We aim to respond to all inquiries within 24–48 business hours.