Shipping policy

Shipping Policy

Effective Date: July 21, 2026

Thank you for shopping with Petsvie.shop. We are committed to delivering your pet products safely and efficiently. This Shipping Policy explains how we process, ship, and deliver your orders.

By placing an order on our website, you agree to the terms outlined below.

1. Order Processing

All orders are processed after payment has been successfully received and verified.

  • Processing Time: 1–3 business days

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During peak seasons, holidays, or promotional events, processing may take longer than usual.

Once your order has been processed, you will receive a confirmation email indicating that your order has been shipped.

2. Shipping Destinations

Petsvie.shop currently ships to:

  • United Kingdom

  • United States

We may expand shipping to additional countries in the future.

If your country is unavailable during checkout, we currently do not offer shipping to that location.

3. Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

United Kingdom

  • Estimated Delivery: 5–10 business days

United States

  • Estimated Delivery: 7–15 business days

Please note that these are estimated delivery times and are not guaranteed.

4. Shipping Charges

Shipping costs are calculated and displayed during checkout before payment.

Any available free shipping offers or promotional shipping discounts will also be shown during checkout when applicable.

5. Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number (when available).

Tracking information may take up to 24–48 hours to become active after shipment.

You can use the tracking number to monitor the progress of your delivery through the carrier's tracking system.

6. Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to factors beyond our control, including:

  • High shipping volumes

  • Severe weather conditions

  • Public holidays

  • Customs inspections

  • Transportation disruptions

  • Incorrect or incomplete shipping information

  • Carrier-related delays

Petsvie.shop is not responsible for delays caused by shipping carriers or customs authorities.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • We may be unable to modify the address once the order has been processed.

  • Orders returned due to an incorrect address may require additional shipping charges before they can be resent.

  • Petsvie.shop is not responsible for deliveries made to incorrectly entered addresses.

Please review your shipping details carefully before completing your purchase.

8. Customs, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, or other government fees.

These charges are determined by your country's customs authorities and are the responsibility of the customer.

Petsvie.shop has no control over these charges and cannot estimate their amount.

9. Lost Packages

If your package appears to be lost during transit:

  1. Check your tracking information.

  2. Contact the shipping carrier for assistance.

  3. If you still need help, contact our customer support team.

We will work with the carrier to investigate the shipment and assist you in resolving the issue whenever possible.

10. Damaged Packages

If your package arrives damaged:

  • Do not discard the packaging.

  • Take clear photographs of the damaged package and product.

  • Contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Photos of the damaged product

  • Photos of the packaging

  • A brief description of the issue

After reviewing your claim, we may provide:

  • A replacement item

  • A refund

  • Another appropriate solution

11. Partial Shipments

If your order contains multiple items, they may be shipped separately depending on product availability or warehouse location.

You will not be charged additional shipping fees for split shipments unless clearly stated during checkout.

12. Failed Delivery Attempts

If delivery cannot be completed because:

  • No one is available to receive the package,

  • The address provided is incorrect,

  • The package is refused,

the carrier may return the package to us.

In such cases:

  • Additional shipping charges may apply for reshipment.

  • Original shipping costs may not be refundable.

13. Order Cancellation

Orders may only be cancelled before they have been processed for shipment.

Once an order has been shipped, it cannot be cancelled. If eligible, you may request a return after receiving the order in accordance with our Return & Refund Policy.

14. Delivery Confirmation

Once the shipping carrier marks an order as delivered to the address provided during checkout, Petsvie.shop considers the delivery complete.

If you believe your package has been stolen after delivery, please contact the shipping carrier first. We will do our best to assist you with the investigation.

15. Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team.

Petsvie.shop

Customer Support Hours:

Monday – Friday

9:00 AM – 6:00 PM (GMT)

We aim to respond to all inquiries within 24–48 business hours.