Terms of service

Terms of Service

Effective Date: July 21, 2026

Welcome to Petsvie.shop. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website or purchasing products from us, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. About Petsvie.shop

Petsvie.shop is an online store offering pet accessories, pet gadgets, toys, grooming products, feeding accessories, and other pet-related products for customers in the United Kingdom, the United States, and other supported countries.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old, or you have permission from a parent or legal guardian.

  • The information you provide is accurate and complete.

  • You will use this website only for lawful purposes.

3. Products and Services

We make every effort to display our products, descriptions, specifications, and images as accurately as possible.

However:

  • Product colors may vary depending on your device's display.

  • Packaging may differ from product images.

  • Minor design changes may occur without prior notice.

  • Product availability is subject to change.

We reserve the right to discontinue any product at any time without notice.

4. Pricing

All prices displayed on our website are subject to change without notice.

We reserve the right to:

  • Correct pricing errors.

  • Cancel orders containing incorrect pricing.

  • Modify promotions or discounts at any time.

If a pricing error affects your order, we will contact you before processing it.

5. Orders

When you place an order, you agree that:

  • All information provided is accurate.

  • You are authorized to use the selected payment method.

  • Your purchase is subject to our acceptance.

Receiving an order confirmation email does not guarantee acceptance of your order.

We reserve the right to:

  • Cancel suspicious or fraudulent orders.

  • Refuse service.

  • Limit purchase quantities.

  • Cancel duplicate orders.

6. Payments

Payments are processed securely through Shopify and authorized payment providers.

We do not store your complete payment card information.

Orders will only be processed after successful payment authorization.

7. Shipping

Shipping times provided on our website are estimates only.

Delivery delays may occur due to:

  • Customs clearance

  • Weather conditions

  • Public holidays

  • Courier delays

  • High order volumes

Petsvie.shop is not responsible for delays caused by shipping carriers or customs authorities.

8. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Customers should review that policy before making a purchase.

9. Customer Responsibilities

Customers agree to:

  • Provide accurate shipping information.

  • Keep account information secure.

  • Use products responsibly and according to any instructions provided.

  • Contact us promptly if there is an issue with an order.

Customers are responsible for any additional customs duties, taxes, or import fees required by their country.

10. Intellectual Property

All content on Petsvie.shop, including but not limited to:

  • Logos

  • Product images

  • Website design

  • Graphics

  • Text

  • Icons

  • Product descriptions

  • Branding

is the property of Petsvie.shop or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or use our content without prior written permission.

11. Prohibited Uses

You agree not to use our website to:

  • Violate any applicable law or regulation.

  • Commit fraud or illegal activities.

  • Upload viruses or malicious software.

  • Attempt unauthorized access to our systems.

  • Interfere with the operation or security of the website.

  • Infringe on the rights of others.

  • Collect or misuse personal information belonging to other users.

12. Limitation of Liability

To the fullest extent permitted by law, Petsvie.shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Use of our website.

  • Purchase or use of our products.

  • Website interruptions.

  • Technical errors.

  • Delayed deliveries.

  • Loss of data or profits.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

13. Disclaimer of Warranties

Our website and products are provided on an "as is" and "as available" basis.

We do not guarantee that:

  • The website will always be available or error-free.

  • Products will meet every customer's expectations.

  • The website will be free from viruses or other harmful components.

Nothing in these Terms limits any consumer rights that cannot legally be excluded under applicable law.

14. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

15. Third-Party Links

Our website may include links to third-party websites for your convenience.

We are not responsible for the content, policies, or practices of those third-party websites.

16. Changes to These Terms

We reserve the right to modify these Terms of Service at any time.

Updated Terms will be posted on this page with a revised Effective Date.

Your continued use of the website after changes are posted constitutes your acceptance of the revised Terms.

17. Governing Law

These Terms shall be governed and interpreted in accordance with the applicable laws governing the operation of Petsvie.shop.

Any disputes arising from the use of our website or services shall be handled in the appropriate courts or legal authorities with jurisdiction over the matter, unless otherwise required by applicable consumer protection laws.

18. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Petsvie.shop

Customer Support Hours:

Monday – sunday

9:00 AM – 6:00 PM (GMT)

We aim to respond to all inquiries within 24–48 business hours.